Our Pledge
We are dedicated to providing our customers with the finest and freshest dietary supplements available with the best customer service of its kind. We’ve also been experiencing a surge of orders recently, and we want to ensure that we’re transparent about delivery expectations, since it’s likely that shipping times are longer than what you’re accustomed to.

Please Read This Important Message From Our Founder & CEO Shipping Information

For returns, please send unopened items along with a copy of your invoice to the address listed below. Returns may only be accepted within 30 days of purchase.

Pure Prescriptions is happy to offer a free shipping (OVER $100) option at check out on select items shipping within the Continental United States. Free Standard Shipping is normally shipped using USPS First Class Mail. Normal transit time for this service is 3-7 business days. Some items may be sent via FedEx Ground depending upon weight. Normal transit times for Ground services in the Continental US are 1-7 business days depending upon destination zip code. This service includes P.O. boxes and APO/FPO destinations.

Standard Shipping is normally shipped using USPS First Class Mail. Normal transit time for this service is 7-10 business days. Some items may be sent via FedEx Ground depending upon weight. Normal transit times for Ground services in the Continental US are 1-7 business days depending upon destination zip code. This service includes P.O. boxes and APO/FPO destinations.

Shipping Dept.
5670 El Camino Real, Suite D
Carlsbad, Ca 92008

Contact us at:
US: 1.800.860.9583
International: 1.760.603.0528
E-mail: [email protected]

Hassle Free Return Policy / Terms & Conditions

Dietary Supplement Products: Any unopened, new products only, may be returned within 30 days of purchase for a full refund or exchange. Customers are responsible for the shipping back of any products for refunds or exchanges. Refunds do not include any outgoing shipping charges selected by the customer on original outgoing order. Any orders over 30 days, must meet approval by our customer service, or your order(s) will be returned to you unprocessed. If approved, returns past 30-days will incur a 10% restocking fee. All refused orders will be deducted a $5.95 shipping and handling fee. Cold-pack items are not returnable or subject to refunds.

Auto-Ship Return Policy

Customers may cancel their Auto-Ship shipments before their specified ship date. Orders that are shipped must be returned before refunds or exchanges can occur. Refused Auto-Ship orders will be deducted the $5.95 from the credited amount.

To view your scheduled Auto-Ship orders, just log into My Account then select Scheduled Orders. Future orders may be canceled online or by calling our Customer Service department at 800-860-9583. For questions, contact our Customer Service via e-mail at: [email protected]

Make a Return by Mail

Send your purchase and receipt to our Return department and receive a refund:

Pure Prescriptions, Inc.
Attention: Returns
5670 El Camino Real, Suite D
Carlsbad, CA 92008

Still Have Questions?

Our professional staff is ready to help you. Please contact our Customer Service department at 800-860-9583, Monday-Friday, 8am – 5pm PST

We are dedicated to providing our customers with the finest and freshest dietary supplements available with the best customer service of its kind. We’ve also been experiencing a surge of orders recently, and we want to ensure that we’re transparent about delivery expectations, since it’s likely that shipping times are longer than what you’re accustomed to.

Please Read This Important Message From Our Founder & CEO Shipping Information

You can also log-in to your account to view transit details with order tracking.

Your credit card is charged at the time of purchase. You can expect an e-mail receipt from us immediately after your order is placed.

Your order receipt will have important information should you need to refer back to it with links to the My Account section of our site where you can track your order, edit auto-delivery, view past orders and more.